"We have been focused on Retail banking for many years but this year we decided to give even greater focus to our Retail ambitions, where we see significant long-term economic value. It was re-assuring to see that the methodology used by Lafferty Quality Bank Ratings matches our thinking in many areas; customer experience, retail balance sheet growth, quality of earnings etc. We expect this increased focus on Retail to deliver better and more consistent results in the future, matched by higher Ratings from Lafferty."
Uzoma Dozie, CEO, Diamond Bank
"Lafferty's independent and neutral analysis focused us on areas that were blind spots. The ratings analysis showed us the specific areas that we needed to improve — and pointed us in the direction of other banks that were doing excellent work in those specific areas. Attracting a four-star rating earned us great publicity."
Yemi Odubiyi Executive Director/COO, Sterling Bank Plc
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